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Add your pieces to the bag and check out. Pay by card, Apple Pay or cash on delivery. Your order number arrives by email within minutes; keep it, it is the key to tracking, exchanges and returns.

You can order as a guest. An account keeps your orders and addresses in one place.

The confirmation email lands within minutes of checkout with your order number and every piece, size and color. Check spam and promotions if it is not in the inbox.

When Bosta collects your parcel, we send you an email with your tracking number, and Track your order shows where it is.

Yes, until the parcel ships with Bosta. We hand orders to Bosta within one to two working days, so tell us as early as you can.

Open Returns and exchanges, check your order, and choose the change: cancel it, change the delivery address, or change a size. Once the parcel has shipped it can no longer be canceled, and the 14-day return and exchange window takes over at delivery. Within seven working days of your order confirmation you can still correct the address, the size or the color by email to onlineshop@svntyeg.com, before it reaches you.

Orders cannot be merged once placed, so the fastest way is a second order. Free delivery from EGP 3,000 applies to each order on its own.

If the first order has not shipped yet and you would rather cancel and reorder everything together, do that from Returns and exchanges before it ships.

We email you before anything ships. You choose: another size or color of that piece, a full refund for it within 7 days while you keep the rest of the order, or canceling the whole order at no cost. Nothing is substituted without your word.

Every price is in Egyptian pounds, and the price on the page is the price you pay for the piece. Delivery is added at checkout and shown before you confirm; it is free on orders of EGP 3,000 or more.

A discount code goes in at checkout, and one code applies per order. Free delivery applies on its own, but a discount code that cannot be combined with free delivery replaces it; the checkout shows which one applies.

Check spam and promotions first. If it is not there, send a note from the Contact page or email onlineshop@svntyeg.com with the phone or email you used at checkout; we find the order and resend it. If a price or a charge looks wrong, say which piece and what you expected, and we check it against the order.

Everywhere in Egypt: all 27 governorates, with our courier partner Bosta. We do not ship outside Egypt at this time.

Working days, Saturday to Thursday, counted from the day Bosta collects the parcel: Cairo and Giza 2 to 4 · Alexandria and Beheira 2 to 4 · Delta and Canal 2 to 5 · Near Upper Egypt 2 to 5 · Far Upper Egypt and Matrouh 2 to 5 · Sinai and New Valley 2 to 5.

These are good-faith estimates, not guarantees; public holidays and weather slow the courier. The full table is on Delivery.

Free on orders of EGP 3,000 or more, to any governorate, whatever that zone's fee. Under that, by zone: Cairo and Giza EGP 90 · Alexandria and Beheira EGP 95 · Delta and Canal EGP 100 · Near Upper Egypt EGP 125 · Far Upper Egypt and Matrouh EGP 135 · Sinai and New Valley EGP 150.

The rate you pay is shown at checkout before you confirm. A discount code that cannot be combined with free delivery replaces it; the checkout shows which one applies.

We prepare your order and hand it to Bosta within one to two working days. When the courier collects the parcel, we send you an email with your tracking number, and Track your order shows its live state from then on.

Yes. Before Bosta collects the parcel, open Returns and exchanges, find your order and send the new address; we change it and confirm by email. After Bosta collects it, and within seven working days of your order confirmation, write to onlineshop@svntyeg.com with your order number and the new address, and we ask Bosta to update the delivery. A parcel that cannot be delivered comes back to us, and we write to you about the next step.

Not at checkout. Bosta plans the route and contacts you on the day using the phone number from your order, so a reachable number matters more than anything else. If a day does not suit you, tell the courier and the delivery is rescheduled.

Yes. Anyone at the delivery address can receive it. For cash on delivery, the person receiving it pays the courier the full amount, delivery included.

Bosta contacts you to reschedule and makes further attempts within reason. If a parcel cannot be delivered after those attempts, because of no answer, a refusal or a wrong address, it comes back to us and we write to you to arrange redelivery or the next step.

A complete address and a reachable number are the whole difference.

Write to onlineshop@svntyeg.com with your order number, and a clear photo if something arrived damaged. A faulty, damaged or wrong piece is covered at our cost: report it within 30 days of delivery on Returns and exchanges, and we collect it.

Not at this time. The online store delivers within Egypt only.

Open Track your order, enter your order number and the phone number or email you used at checkout, and you see the parcel's live state and its journey on the map. You can also track with your tracking number, which comes in an email when Bosta collects your parcel and in Bosta's text message.

The page checks two things: the order number exactly as it appears in your confirmation, and the phone number or email used at checkout, written the same way. If you ordered with a phone number and are searching by email, switch. English and Arabic digits both work.

After several wrong tries the page pauses lookups to protect the order and tells you when to try again; if it still cannot find it after that, email onlineshop@svntyeg.com with the order number.

Then Bosta has not collected it yet. We hand orders to Bosta within one to two working days. Until then, you can cancel the order, change a size or change the address on Returns and exchanges. Once Bosta has it, the order can no longer be canceled; within seven working days of your order confirmation you can still correct the address, the size or the color by email to onlineshop@svntyeg.com, and a new size or color is a paid exchange at delivery.

Being prepared: with us, being packed. Picked up, Received at warehouse and In transit: with Bosta, on the way to your area. Out for delivery: on the courier's route today; Bosta texts you before the visit. Delivered: handed over; your 14 days start here. Exception or Awaiting your action: the delivery did not complete; answer Bosta's latest text message. Out for return and Returned to origin: on the way back to us, or back with us; email us if you still want your order.

An exchange or a return pickup travels as its own parcel, so an order can carry more than one. The page shows each parcel with its own state and dates, never merged into one line.

Visa, Mastercard and American Express, and Apple Pay, processed by Paymob over an encrypted connection, or cash on delivery in every governorate.

Yes. Card payments are handled by Paymob on an encrypted connection; we never see or store full card numbers. Apple Pay uses your device's own confirmation.

You pay the full amount, delivery included, in cash to the Bosta courier when your parcel arrives; please have the exact amount ready. You can open the parcel and check your pieces before you accept it and pay. Paying on delivery does not shorten your 14-day return and exchange window.

The parcel returns to us, and the courier collects a refusal fee of EGP 100 at the door. We refund that fee within 7 days if the delivery failed through our fault or the courier's, or if a piece was faulty, damaged or wrong. If you paid by card, we refund the full amount you paid, delivery fee included, within 7 days of the parcel reaching us; the refusal fee, if collected, is the only charge. If only the size is wrong, accept the parcel and ask for an exchange within 14 days.

Check the number, expiry and the 3-D Secure code from your bank, then try again or use another card. If it keeps failing, cash on delivery is available at checkout. A declined payment is not charged; if your bank shows a hold, it releases it.

Your order confirmation email is your receipt, with every piece and every charge. If you need an invoice with your details on it, email onlineshop@svntyeg.com with the order number.

You have 14 days from the day your order is delivered to return or exchange it. The piece must be unworn and unwashed, in the condition you received it, with its tags on and in its original packaging if you still have it; your order number is the proof of purchase.

A faulty, damaged or wrong piece is covered at our cost: report it within 30 days of delivery. The full document is our Refund Policy.

Open Returns and exchanges. Enter your order number and the phone or email you used; the page checks the order and shows what is possible for each piece. Choose the request, the piece, and the size or color you want, and confirm the address the courier collects from. The reply comes by email.

An exchange depends on stock when we approve it; if the size or color you want has sold out, we offer you a return instead. Every exchange is paid: the exchange fee for your zone, EGP 136 to 207, which is Bosta's own price for the exchange visit, and any price difference, paid in cash to the courier. It is one visit: the courier brings you the new piece and takes the one you have. If the new piece costs less, we refund the difference.

On a change of mind, you do: we deduct the return courier, EGP 128 to 200 by zone, which is Bosta's own pickup price, from your refund, and the delivery fee you paid is not refunded. If your order shipped free and what you keep falls below EGP 3,000, the delivery we paid is deducted as well, at the delivery fee for your zone. An exchange carries its own exchange fee, EGP 136 to 207 by zone, paid to the courier who brings the new piece and takes the one you have. If the piece is faulty, damaged or wrong, we pay every courier leg and refund your delivery fee. Bosta does not collect from Luxor, New Valley, North Sinai or South Sinai yet; write to us and we will arrange it. The fee for every zone is on the Returns and exchanges page.

Report it within 30 days of delivery on Returns and exchanges, choosing Faulty, damaged or the wrong piece, or email onlineshop@svntyeg.com. We may ask for a photo of the piece and its label in our reply. You choose a replacement or a full refund; we collect the piece at our cost and settle your request within one week of it, even before the piece is back.

Yes. Choose only the pieces you want to send back; the rest of the order stays yours. The delivery fee is not refunded on a change of mind.

An exchange swaps a size or a color of the same piece. For a different piece, return the first within its 14 days and place a new order for the one you want; the refund and the new order run separately.

Once the returned piece reaches us, we check it and refund you within 7 days of its arrival; a faulty, damaged or wrong piece is settled within one week of your request. A card payment goes back to the card you paid with, and your bank may take a few more days to show it. For an order paid cash on delivery, we agree the refund route with you by email when we approve your request: a bank transfer or another way you accept.

A product page with a size chart carries Find my size: enter your height, weight and how you like a piece to sit, and it names one size. The Size guide holds each chart in centimeters, measured flat on the garment; lay a piece you own and like flat, measure it the same way, and compare.

Use Find my size on the piece's page with the fit you prefer; it settles most cases. Still unsure? Email onlineshop@svntyeg.com with the piece and your chest and waist in centimeters, and you get one specific size back.

Exchange it for another size or color. Open Returns and exchanges within 14 days of delivery, check the order, and pick the size you want. The page shows the exchange fee for your zone before you send the request.

A sold-out size may come back. Check the piece's page again, or email us the piece and the size and we will tell you if it returns. An exchange cannot go into a sold-out size; if the size you want has sold out when we approve the exchange, we offer you a return instead.

Flat, on the garment itself, in centimeters: chest, waist, length and sleeve per size. They are the piece's own numbers, not body measurements, so compare them with a piece you own and like.

The color swatch on each card and page is measured from the piece's own photographs, stripes included. Screens differ; if a color surprises you at the door, the 14-day return or exchange applies.

Some do. Check the piece's page again, or email us the piece and the size you want and we will tell you if it returns.

The care label inside each piece is the final word. When in doubt: cold wash, inside out, lay flat to dry, and no tumble dryer for knitwear.

The heart on a card or a page saves the piece to your wishlist on this device, size and color included. From there a piece goes to the bag in one tap. The wishlist stays in this browser; share its link to open it on another device.

A row of pieces chosen for you from what you look at, save and add to your bag on this device. Every save and every bag teaches it; Not for me under a pick removes it and teaches it too. Its record is kept in your browser until you clear this site's data. To choose the row, our own recommendation service also receives the pieces you view, save and add to your bag, with a random visit code and a random device code, never your name, email or order; it deletes those events within 24 hours and does not build a profile of you. The details are in our Privacy Policy.

No; you can check out as a guest. An account keeps your orders and addresses in one place and fills checkout for you next time.

No. On the sign-in page, enter the email you ordered with and we email you a one-time code to sign in.

We collect what is needed to take and deliver your order and to answer you: your name, contact and address go to Bosta to deliver, and your card is handled by Paymob, never by us. We never sell your data. The details are in the Privacy Policy and the Terms of Service.

Yes. Email onlineshop@svntyeg.com from the address on the account and we remove it, keeping only what the law requires for completed orders.

Send a note from the Contact page or email onlineshop@svntyeg.com; a person replies, usually within two working days. For your own order, Track your order and Returns and exchanges show its live state straight away.

No phone line. The online store answers in writing, by email, or on WhatsApp at +20 103 636 8855 if you prefer, so every answer is on record. A note with your order number gets a complete answer, not a callback.

Email onlineshop@svntyeg.com with the subject line saying which, and it reaches the right person.