Contact information

Effective date: 25 September 2026

Last updated: 12 October 2026

Whether it is a question about a product, an order on its way or a return, the SVNTY online team is here to help. We are reachable in writing only, so that every request has a record.

1. How to reach us

  • Email: onlineshop@svntyeg.com. Please include your order number if your message is about an order.
  • Contact page: send us a message from our Contact us page. We reply by email.
  • WhatsApp, if you prefer: +20 103 636 8855, our business number, read in working hours. Anything long, or with photos, is still best by email.

We do not take orders, returns, cancellations or complaints by phone or through social media comments. The online store has no phone line; returns, exchanges and cancellations start on their own pages with your order number.

2. Instant help

  • Where is my parcel? Our Track your order page shows its latest state with your order number and the email address or phone number used on the order. The tracking link is also in your shipping confirmation email.
  • A return or an exchange? Start it on our Returns and exchanges page. The rules are in our Refund Policy.
  • Delivery fees and times? See our Shipping Policy.

3. Response times

We aim to reply to every message within two working days. Working days are Saturday to Thursday, excluding Egyptian official public holidays. Replies can take a little longer around public holidays and during sales.

  • A faulty, damaged or wrong item: we settle it within one week of your contacting us, as our Refund Policy explains.
  • A request about your personal data: write with "Data request" in the subject line. We reply within six working days, as the Personal Data Protection Law No. 151 of 2020 requires.
  • A complaint: write with "Complaint" in the subject line, and a member of the team will handle it personally.

4. Consumer Protection Agency

If you believe a purchase on svntyeg.com was not handled in line with the Consumer Protection Law No. 181 of 2018, you may also complain, free of charge, to Egypt's Consumer Protection Agency through its website cpa.gov.eg. The Agency reviews complaints within 30 days.

5. Our details

SVNTY, Al Obour City, Qalyubia, Egypt. Email: onlineshop@svntyeg.com.

Related pages and policies