Shipping policy

Effective date: 25 September 2026

Last updated: 2 October 2026

This Shipping Policy explains where we deliver, what delivery costs and how long it takes. Every order placed on svntyeg.com is delivered by our courier, Bosta, from our warehouse in Al Obour City, Qalyubia.

1. Where we deliver

We deliver to every governorate in Egypt. We do not ship outside Egypt.

2. Delivery fees and times

The delivery fee depends on your governorate. The fee for your address is shown at checkout before you pay.

Cairo and Giza (Cairo, Giza, 6th of October, Helwan): EGP 90, 2 to 4 working days.
Alexandria and Beheira: EGP 95, 2 to 4 working days.
Delta and Canal (Al Sharqia, Dakahlia, Damietta, Gharbia, Ismailia, Kafr El Sheikh, Monufia, Port Said, Qalyubia, Suez): EGP 100, 2 to 5 working days.
Near Upper Egypt (Asyut, Beni Suef, Faiyum, Minya, Sohag): EGP 125, 2 to 5 working days.
Far Upper Egypt and Matrouh (Aswan, Luxor, Matrouh, Qena, Red Sea): EGP 135, 2 to 5 working days.
Sinai and New Valley (New Valley, North Sinai, South Sinai): EGP 150, 2 to 5 working days.

Delivery times are counted from the day your order is handed to Bosta. Working days are Saturday to Thursday, excluding Egyptian official public holidays. Around public holidays, and during sales and new collection launches, delivery can take a little longer.

3. Free delivery from EGP 3,000

Delivery is free on every order of EGP 3,000 or more, in every governorate, whatever the usual fee for your zone. Free delivery appears as the delivery option at checkout when your order reaches EGP 3,000.

4. Preparing your order

We prepare your order and hand it to Bosta within one to two working days. Orders placed on a Friday or a public holiday are prepared on the next working day.

5. Paying for your order

Card: Visa, Mastercard, American Express or Apple Pay, processed securely at checkout by Paymob.
Cash on delivery: available in every governorate. You pay the full order amount, including any delivery fee, in cash to the Bosta courier when your parcel arrives. Please have the exact amount ready.

Bosta's open package service lets you open the parcel and check the items before you accept it, and before you pay for a cash on delivery order.

6. Tracking your parcel

When Bosta collects your parcel, we email you a shipping confirmation with its tracking number and link. You can also follow it at any time on our Track your order page with your order number and the email address or phone number used on the order. The states shown there are Bosta's own delivery updates. Bosta may call or message you to arrange the delivery time.

7. Changing your address

If you need to change the delivery address or any detail of your order, write to onlineshop@svntyeg.com with your order number as soon as you can. Before the parcel is handed to Bosta, we change it ourselves. After that, we ask Bosta to update the delivery. Your right to correct or change your order within seven working days of our accepting it, until you receive it, is set out in our Refund Policy.

8. Failed deliveries and further attempts

Please give a complete address and a phone number where the courier can reach you. If Bosta cannot deliver, it contacts you and tries again on another day. If the parcel still cannot be delivered, for example because nobody answers or the address is wrong, it returns to us, and we email you to arrange a new delivery or to cancel the order. If you paid by card and cancel, we refund the price of the items within 7 days of the parcel reaching us, as our Refund Policy explains.

Refusing a parcel. If you refuse a parcel at the door, it returns to us and the courier collects a refusal fee of EGP 100 under Bosta's FlexShip service. The fee covers the failed delivery and the return trip. If the delivery fails through our fault or the courier's, or you refuse the parcel because an item is faulty, damaged or wrong, we refund the fee in full within 7 days. The fee does not affect your statutory rights. If you no longer want an order, please cancel it before it is handed to Bosta, or receive it and use the 14-day return.

9. Late delivery

Delivery times are estimates. If we do not deliver by the date we gave you, or within 30 days of your order where no date was given, you may cancel the order at no cost by telling us within 14 days of the delay or of receiving the order, whichever is later. We then refund you at once and bear every delivery and return cost, as Article 40 of the Consumer Protection Law No. 181 of 2018 provides.

10. Damaged or missing items

If your parcel arrives damaged, or an item is missing or wrong, write to onlineshop@svntyeg.com with your order number and a photo. Please do so within 48 hours of delivery if you can, so that we can claim from the courier; your legal right to a replacement or a refund lasts 30 days from delivery, as our Refund Policy explains.

11. Contact

For any question about a delivery, write to onlineshop@svntyeg.com or use our contact page.