Returns and exchanges
Not the right fit? You have 14 days from delivery to return or exchange a piece that is unworn and unwashed, with its tags on, in its original packaging if you still have it.
- 14 days from delivery
- Unworn unwashed, tags on
- Exchange or refund
How it works
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Step 01
Find your order
Your order number and the phone or email you used at checkout.
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Step 02
Choose what you need
An exchange, a refund or a change before Bosta collects the order.
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Step 03
We review it
We reply by email with the pickup and its timing. What you pay is in the fee table on this page.
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Step 04
Bosta collects
Keep the piece ready, in its original packaging if you still have it. Bosta contacts you before collecting.
What can come back
Returnable
- Unworn and unwashed, as it arrived
- Tags attached, in its original packaging if you still have it
- Within 14 days of delivery
- Collected by Bosta once the request is approved
Not returnable
- Worn, washed or without its tags
- A change of mind after 14 days
- Underwear once its sealed packaging is opened
- A gift card once used
- A cancellation once Bosta has collected the order
A faulty, damaged or wrong piece is covered at no cost to you within 30 days of delivery. Tell us through the form below.
Refunds and courier fees
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A refund reaches you within 7 days of the piece arriving back with us; a faulty, damaged or wrong piece is settled within one week of your request, even before it is back. A card payment goes back to the card you paid with; for a cash on delivery order, we agree the refund route with you by email when we approve your request: a bank transfer or another way you accept.
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A return on a change of mind: you pay the return courier, at the fee for your zone below, and we deduct it from your refund; the delivery fee you paid is not refunded. If your order shipped free and what you keep falls below EGP 3,000, the delivery we paid is deducted as well, at the delivery fee for your zone. An exchange, of one piece or of the whole order: you pay the exchange fee for your zone below, and any price difference, in cash to the courier, in one visit: the courier brings the new piece and takes the one you have; if the new piece costs less, we refund the difference. A faulty, damaged or wrong piece: we pay every courier leg and refund your delivery fee.
Courier fees by zone
What you pay follows the governorate Bosta collects from. An exchange is one visit: the courier brings the new piece and takes the one you have. A faulty, damaged or wrong piece costs you nothing.
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Cairo and Giza
Cairo, Giza, 6th of October, Helwan
ReturnEGP 128
ExchangeEGP 136
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Alexandria and Beheira
Alexandria, Beheira
ReturnEGP 133
ExchangeEGP 141
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Delta and Canal
Al Sharqia, Dakahlia, Damietta, Gharbia, Ismailia, Kafr El Sheikh, Monufia, Port Said, Qalyubia, Suez
ReturnEGP 143
ExchangeEGP 150
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Near Upper Egypt
Asyut, Beni Suef, Faiyum, Minya, Sohag
ReturnEGP 158
ExchangeEGP 166
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Far Upper Egypt and Matrouh
Aswan, Luxor, Matrouh, Qena, Red Sea
Bosta does not collect from Luxor yet; write to us and we will arrange it.
ReturnEGP 177
ExchangeEGP 185
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North Coast
Addresses Bosta serves as its North Coast zone
ReturnEGP 181
ExchangeEGP 189
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Sinai and New Valley
New Valley, North Sinai, South Sinai
Bosta does not collect from New Valley yet; write to us and we will arrange it.
Bosta does not collect from North Sinai yet; write to us and we will arrange it.
Bosta does not collect from South Sinai yet; write to us and we will arrange it.
ReturnEGP 200
ExchangeEGP 207
Bosta's own prices, as billed to us, with VAT.
In short: 14 days from delivery to return or exchange; on a change of mind you pay the return courier, and every exchange for another size or color is paid; an order can be canceled only until Bosta collects it; a faulty, damaged or wrong piece is collected at our cost within 30 days of delivery.
Ready to start?
Have your order number and the phone or email you used at checkout.
Prefer to write? onlineshop@svntyeg.com
Your request is in
Thank you. The reply comes by email.
- Exchange. Every exchange is paid: the exchange fee for your zone and any price difference, in cash to the courier. It is one visit: the courier brings the new piece and takes the one you have. Stock is not reserved before we approve the request; if the size or color has sold out by then, we offer you a return instead.
- Before it ships. A cancellation is possible only until Bosta collects the order. After that, within seven working days of your order confirmation and before delivery, you can still correct the address, the size or the color by email. What can still change is confirmed by email.
- Refund. For a change of mind, you pay the return courier, at the fee for your zone, and we deduct it from the refund, which reaches you within 7 days of the piece arriving back with us. If the order shipped free and what you keep falls below the free delivery amount, the delivery we paid is deducted as well. A faulty, damaged or wrong piece is refunded in full within one week of your request.
- Faulty or wrong piece. We may ask for a photo of the piece and its label in our reply; it helps, but your right does not depend on it. The pickup is at our cost, and we settle your request within one week of it.
- Meanwhile. Keep the piece ready for the courier: unworn with its tags on for a return of your choice, in its original packaging if you still have it; a faulty piece as it is.
Questions? onlineshop@svntyeg.com